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Sony Ericsson W910i – Internet connectivity problem on 3 network

My now ageing Sony Ericsson W910i is not necessarily the most modern of mobile phones but does for me. One of the most useful features is it’s ability to occasionally connect to my web mail account and other sites such as BBC Sport and News. W910i Red Sony Ericson Mobile Phone

All was working fine until whenever I tried to access Planet 3 or the Internet and it wouldn’t do so and prompted me with the following error message ‘Data account does not exist. Check your settings’. The phone itself was fine for calls and text messages.

I tried all the usual fixes such as switching off and even calling 3 technical support who talked me through Master Reset and various other options without any joy. They did however suggest it might require a software upgrade – even though it had the latest version of the software on – and I could get this done for £10-£15 at my local mobile shop.

Didn’t fancy that so took a look on the web and managed to fix it myself by using their Easy Update service.

In summary, you download their software, make sure the phone is fully charged and then run the update service using the USB cable that links to the phone.

Main point to remember here is that you will lose all the data on the phone itself when this happens, so back it up and / or copy the numbers to the SIM card.

Worked a treat for me, breathed new life in to my old phone and restored my access to the web when out and about. Certainly worth trying if your experiencing the same problem

Good luck, but don’t blame me if it all goes wrong – I accept no liability claims – having said that neither would Sony Ericson or Three!

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